Question 1

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button
2. From your site’s dashboard you can add, edit and manage all your questions and answers
3. Each question and answer should be added to a category
4. Save and publish.

Question 2

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:

1. Enter the app’s Settings
2. Click on the “Manage FAQs” button
3. Select the question you would like to add media to
4. When editing your answer click on the camera, video, or GIF icon
5. Add media from your library.

Question 3

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app. 
If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 4

My nappies are smelly what should I do?

Accepted Answer

Cloth nappies should not smell while being worn. A night nappy may be a little smelly in the morning especially if baby is teething but it should not be overpowering. If you are getting smelly nappies, then you will need to check your wash routine.
Make sure you are using the correct amount of powder for your drum size, wash load, and water hardness
Make sure that the detergent is all rinsed out at the end of the wash, there should not be bubbles still in your wash

To solve smelly nappies you will need to do a strip wash:
In a clean washing machine, use a full dose of detergent in a 60 wash and then rinse until all bubbles have gone. If this does not solve the problem, soak the nappies in icy cold water for 24 hours and then repeat. Once nappies are stripped, you will need to ensure you are rinsing all the detergent out every time you wash to prevent the problem recurring, and if they then start to smell again you may need to switch detergents.

Question 5

Can I tumble dry nappies?

Accepted Answer

Line dry nappies where possible. It is more hygienic and better for the longevity of the nappies. If you must tumble dry them check that your nappies are safe to tumble before you do so and never tumble on hot. Do not dry bamboo on a radiator that is too hot to touch. This will damage the fibres and eventually they will start to fall out (this damage usually looks like a slug has been munching on your nappies and boosters!) It is best to use an airer near a radiator.

Question 6

Do I need to add anything to my wash to sanitise my nappies?

Accepted Answer

Using just the detergent is fine to wash nappies, extra sanitiser is not needed.

Do not use bicarb of soda, bleach, vinegar or nappisan as over time they can damage the PUL and elastic in the nappies.

​It is not necessary to wash nappies at a higher temperature than 60 and doing so could shorten the life of the nappies.

WASHING INSTRUCTIONS

Frequently asked questions